A few things to keep in mind: (1) When you use quote sites, you may not get instant insurance quotes. Some companies may contact you later by e-mail, and some that are not "direct providers" may put you in touch with a local agent, who will then calculate a quote for you. (A "direct provider," like Geico, sells an insurance policy to you directly; other companies like State Farm sell insurance through local agents. We'll discuss the pros and cons of each later.) (2) It's not easy to get quotes from these sites in all states — if you live in New Jersey, for instance, you'll probably find it faster to pick up the phone, since most insurers currently don't provide online quotes for this state.
You can also try getting insurance quotes from some of the insurance companies listed on the Edmunds.com Web site — Geico, InsWeb, or Insurance.com. The forms will take about 10 minutes each to complete.
Of course, there are many other insurers that you can contact online. But remember, while you're researching companies, make notes in a separate computer file or on a piece of paper divided into categories. This will keep you from duplicating your efforts. When you visit the different online insurance sites you should take note of several things:
- Annual and monthly rates for the different types of coverage — make sure to keep the coverage limits the same so that you can make "apples-to-apples" comparisons
- An 800 number to call for questions you can't get answered online
- The insurance company's payment policy (When is your payment due? What happens if you're late in making a payment?)
- Discounts offered by the insurance company that pertain to you
- The insurance company's consumer complaint ratio from your state's department of insurance Web site (more on this below)
- The insurance company's A.M. Best and Standard & Poor's ratings (more on this below)
While talking to the insurance companies' telephone salespeople, make sure you explore all options relating to discounts. Insurance companies give discounts for a good driving record, favorable credit score, safety equipment (for example, antilock brakes), certain occupations or professional affiliations, and more. For more guidance in this area, check out "How to Save Money on Auto Insurance."
Always bear in mind that your mission isn't just to buy the cheapest car insurance out there; it is to buy the cheapest insurance and still receive adequate coverage and service. "You don't want to pay to get a great deal on insurance and then not get your car repaired after an accident," Heller noted.